Senior Support Specialist, Premium

Multicultural and hospitality-oriented, with exposure to high-profile and influential clientele.

Based in Gurugram / Delhi-NCR, with an expectation of in-office work aligned with business needs.

Fast-paced, complex, and ambiguous, requiring adaptability, responsiveness, and professionalism.

Collaborative, involving close interaction with internal stakeholders and cross-functional teams.

Excellent verbal and written communication skills for engaging guests, Hosts, and stakeholders.

Strong ability to understand guest needs and provide personalized recommendations and assistance.

Strong problem-solving abilities and emotional intelligence to identify root causes and fully resolve issues.

Ability to manage high volumes of work, multitask, prioritize, and adhere to schedules (breaks, lunches, training).