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Software Engineer, Supportability Decisions

Job Overview

Supportability Decisions is a Dublin-based engineering team within Supportability Engineering, part of Risk Engineering. You will help build both the domain capabilities and the modern agentic infrastructure required to make Supportability decisions consistent, stateful, explainable, and appropriate to the business, product, and moment in time.

Key points

  1. You will own a meaningful part of a risk-decisioning problem from investigation and design through implementation, rollout, measurement, and iteration.

  2. Depending on team priorities and the candidate’s experience, this may include.

  3. Building the Supportability Decision Layer: a durable service and API through which automated systems, agents, and human reviewers can request, produce, retrieve…

  4. Developing the infrastructure that enables agentic investigations to synthesize policy, business identity and history, product context, risk appetite…

  5. We’re looking for someone who meets the minimum requirements to be considered for the role.

  6. You work effectively across the stack from top to bottom, comfortably navigating codebases with different languages and tools.

  7. You're equally comfortable shipping user-facing experiences as you are writing custom queries to analyze experiment results.

  8. Strong collaboration skills, with the ability to work across workstreams within your team and contribute to your peers' success.

Skills

REST APIsInterviewing

Experience: Entry-level · 2–7 years