Specialist, Market Operations

Own real-time functional and technical support for electronic trading, clearing systems, and exchange applications across CDE and Deribit.

Investigate and resolve customer inquiries related to exchange functionality, market events, connectivity, product schedules, and business technology.

Provide front-line support for internal and external investigations tied to exchange operations, including error trade analysis and resolution.

Coordinate with product and development teams to launch new products, implement platform updates, and execute deployment testing in pre-production environments.

Demonstrated product and operational knowledge of listed futures or options, including hands-on experience with error trade analysis and resolution.

Proven ability to diagnose and articulate complex technical problems and solutions to both technical and non-technical audiences.

Experience delivering multi-channel support (voice, email, chat) with documented ability to maintain quality under high-volume, time-sensitive conditions.

Familiarity with prediction markets, event contracts, FIX protocol, network protocols, SQL, or CRM tools such as Salesforce and JIRA is a plus.