You will have strong customer empathy, and an innovative mindset to understand new capabilities customers need to ensure they are able to assess accuracy, performance and quality of Agentic AI systems and models. Strong partnership skills should be brought to the table to ensure that we are building products that can be used across the various business units.
Distill and transform ServiceNow customer and partner ideas and feedback into a cohesive product vision and roadmap.
Own end-to-end feature and capability development by defining product requirements, setting up user research, and managing development & testing by release.
Clearly communicate priorities, plans, and customer outcomes to key internal stakeholders.
Partner with ServiceNow AI research teams to plan experiments and help convert them into scalable features delivering high value for customers.
Maintain a perspective on the rapidly evolving generative AI landscape to feed product evolution around helping customers to build and deploy trustworthy Agentic AI…
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools…
Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…
To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…
Experience: Senior-level · Job type: Full-time
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