Staff Machine Learning Engineer

Lead the design and architecture of AI solutions, shaping how reasoning, memory, and orchestration come together in production systems.

Own end to end delivery from design through deployment, ensuring solutions are scalable, reliable, and performant.

Work hands on with modern AI frameworks and open source SDKs, with a strong emphasis on prompt engineering and pipeline optimization.

Stay current with emerging advancements in LLMs and Agentic AI, integrating relevant techniques into our platform roadmap.

Partner with product managers, architects, and leadership to translate business requirements into robust technical solutions with measurable impact.

We embrace the rapidly evolving landscape of LLMs and Agentic AI while maintaining the reliability and performance standards required to operate at ServiceNow's scale.

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