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GenAIAI/ML On-site

Staff Machine Learning Engineer

Job Overview

The Agentic Engineering organization at ServiceNow is the customer-obsessed engineering group that builds a conversational AI experience that turns enterprise intent into completed work.

Key points

  1. As a Staff AI Engineer, you will own significant parts of the agent harness — the infrastructure layer that enables AI agents to reason…

  2. Design and build the agent execution harness — the orchestration layer that routes inputs, manages context, invokes tools, handles retries…

  3. Own the runtime's fault tolerance, latency, and throughput; design for enterprise workflows that cannot fail silently or unpredictably.

  4. Instrument the harness with tracing, cost attribution, and latency visibility so the team can reason about agent behavior in production and catch failures before…

  5. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications…

  6. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

  7. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…

  8. Preferred: experience with multi-agent coordination patterns (A2A, MCP).

Skills

LLMsPythonSQLGenerative AIPrompt EngineeringPrototypingTroubleshooting

Experience: Senior-level · Job type: Full-time

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