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Support Associate- Japanese Speaker 24/7 (Yokohama, requires relocation to Yokohama)

The employer wrote this job in Chinese and English. It is shown as written - no machine translation is added.

Job Overview

As a Support Associate in Yokohama, Japan, supporting Japanese with 24/7 shift, you will: As a Support Associate in Yokohama, Japan, supporting Japanese with 24/7 shift, you will.

Key points

  1. Deliver excellent customer service and manage the needs of our customers (guests and partners) through our communication channels (phone, email, and live chat).

  2. Required to support combination of Agoda products (Hotel, Flights, Activities and more) to support the business needs after being trained for required skills.

  3. Professionally handle high volume of inquiries from customers and partners.

  4. You will be accountable for meeting individual (KPIs) and team goals.

  5. Strong customer focus and a genuine desire to help others.

  6. Excellent command of spoken and written Japanese and English (For Japanese, at least JLPT N1 level. For English, B1 level).

  7. Ability to stay calm, accurate, and professional under pressure.

  8. Good problem-solving skills, using guidelines and data to make decisions effectively.

Languages

English requiredJapanese required

Skills

Customer SupportInterviewingCommunicationProblem SolvingCRMTicketing ToolsRecruiting

Experience: Entry-level