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Support Specialist, R1

Job Overview

As a member of the Airbnb Customer Support team, you'll play a vital role as a Resolution Specialist within the volume tiers.

Key points

  1. Resolution Specialists serve as our initial point of contact, addressing community inquiries and concerns.

Our community relies on us for

  1. Accessible support that’s easy to find.

  2. Faster resolution, preferably first time.

  3. A team that’s there for them in times of urgent need.

Requirements

  1. Minimum 10 Mbps high-speed internet on the laptop for seamless work and virtual meetings.

  2. Quiet, private area free from interruptions; no shared/public spaces allowed.

  3. Ergonomic chair, desk, and proper lighting for comfortable, focused work. Cameras must be on during meetings unless otherwise stated.

  4. Only using Airbnb issued hardware and software including noise canceling headsets, laptop etc.

Skills

ProspectingRecruitingCustomer SupportTroubleshooting

Experience: Entry-level