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Support Specialist, Safety

Job Overview

Successful candidates need strong communication skills, problem-solving abilities, and customer service expertise. As part of this role, you are required to be flexible and may be required to move to different teams within Community Support and/or take up different responsibilities from those set out below.

Key points

  1. The successful candidate will demonstrate an excellent understanding of how to properly identify threatening and harmful circumstances, empathetic communication, use of good judgment…

  2. This is a one-year full time position based in Korea.

  3. This position is a frontline, contact center role interacting directly with the customers.

  4. They should also be adaptable and responsive in our fast paced environment, sometimes under pressure, while remaining flexible, proactive, resourceful…

  5. Hospitality experience is a plus, in particular working for technology platforms.

  6. Ability to work weekend days and public holidays, as well as early morning / evening shifts. Your schedule can change to meet business needs.

  7. Ability to work in a high-pressure environment interacting with sensitive, confidential, and potentially traumatic imagery, conversations, and other materials.

  8. Very good interpersonal and communication skills, both written and spoken, including conflict resolution.

Languages

English required

Skills

Stakeholder ManagementCommunicationCustomer SupportRecruitingProblem Solving

Experience: Mid-level · 3+ years