Team Lead, Legal Response

Lead a team of Legal Response agents day-to-day: assign and triage incoming law enforcement requests, monitor SLA and quality performance…

Coach and develop team members, conduct regular 1:1s, and flag performance or capacity issues to your Manager.

Act as first-line escalation point for law enforcement requests and internal stakeholder queries (Legal, Compliance, Risk, Customer Service)…

Maintain and enforce SOPs for handling law enforcement and regulatory requests; surface process gaps or inefficiencies to your Manager with a recommended fix.

A degree in law, compliance, or a related field, or equivalent experience demonstrating critical thinking.

Prior experience leading or supervising a team, comfortable holding others accountable.

Comfortable working with data: reading SLA/volume/error dashboards and using them to make day-to-day team decisions, not just reporting numbers upward.

Strong written and verbal communication; detail-oriented, especially under time pressure.