Team Lead - Sub Customer Onboarding

You will guide the team to ensure we are adhering to our compliance standards, meeting our SLA’s while providing an excellent customer experience.

Our teams work closely with our commercial, compliance and product teams while collaborating with some of the world’s biggest companies in order to ensure…

You will become a part of our growth in improving customer onboarding experience as well as scaling Adyen to the next level.

Your team is extremely customer-focused, highly motivated, and thrives on shared success.

You possess deep domain expertise in CDD/KYC, fraud, risk or compliance. You don’t just follow rules…

You demonstrate end-to-end ownership of the onboarding lifecycle. You are a strategist who proactively aligns product launches with regulatory requirements…

You are obsessed with quality. You have experience working closely with Compliance and Product teams to continuously improve QA scores and operational efficiency.

You possess exceptional stakeholder management skills and are the go-to leader for navigating complex merchant escalations and high-stakes problem-solving.