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Technical Quality Specialist (Bengaluru, India)

Job Overview

As a Technical Quality Specialist on the Customer Support team, you’ll play a critical role in shaping how Figma identifies, diagnoses, and resolves complex product issues at scale. We are looking for a Technical Quality Specialist who will drive quality improvements across the support and product lifecycle.

Key points

  1. Develop deep expertise in Figma’s products, architecture, and customer workflows to diagnose complex technical issues.

  2. Interact with Figma customers daily via support channels such as chat, email, or video calls, taking ownership over complex problems.

  3. Own end-to-end resolution of high-impact bugs, partnering closely with Engineering and Product to drive timely and effective fixes, and maintain clear…

  4. Contribute to social support efforts by engaging with customers and users on social media and community platforms.

  5. Strong troubleshooting and debugging skills across Mac, Windows, iOS, and Android, including REST APIs, OAuth authentication flows, and third-party integrations.

  6. Working knowledge of modern web technologies, including JavaScript/TypeScript, HTML, CSS, and React.

  7. Ability to collaborate with Engineering and Product teams to resolve complex technical issues, with strong analytical, problem-solving, and communication skills.

  8. Comfortable navigating fast-paced, ambiguous environments, with a focus on end-to-end issue resolution and continuous process improvement.

Skills

FigmaInterviewingCommunicationJavaScriptTypeScriptReactHTMLCSS

Experience: Entry-level · 2+ years