As a Technical Customer Experience (CX) Specialist, you will be frontline support within our global support team, reporting to a CX Manager.
Serve as the first point of contact for customer support inquiries, delivering empathetic, accurate, and timely resolutions.
Juggle multiple competing priorities and tasks, ensuring a high level of service and responsiveness.
Own technical issues across topics like AI output quality, login and SSO, authentication and tokens, REST API integrations, and error logs…
Investigate with Datadog (including RUM session replay), Omni, Snowflake, and Auth0, and use Claude Code and the Datadog MCP integration to get to answers…
Exceptional empathy and a genuine desire to help and connect with customers.
Strong problem-solving skills, with the ability to think creatively and resolve complex issues.
Excellent organisational skills, capable of managing multiple tasks and priorities effectively.
Comfortable operating with ambiguity in a fast-moving environment, with a track record of taking ownership.
Experience: Mid-level · 4+ years · Job type: Full-time
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