Technical Support Engineer 2

Work on support cases submitted by Wholesale providers.

Resolve complex customer requests.

Assist customers with troubleshooting message deliverability issues and manage escalations with our Carrier partners.

Contribute to existing documentation including to correct errors, the elaboration of details, updates to current standards.

If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

Bachelor’s degree or equivalent work experience.

Position requires flexibility in work schedule weekend, swing, and night shifts.

Positive attitude and ability to communicate with a wide array of stakeholders.