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Technical Support Engineer 2

Job Overview

Join the team as Twilio’s next Technical Support Engineer 2 Ireland on Twilio’s Voice, Platform Application & Segment teams (VSPA).

Key points

  1. Use your strong technical and diplomatic skills to address customer issues and provide customer feedback to Twilio’s Product and Engineering teams.

  2. Work with our customers' and partners' developers, architects, and support personnel to resolve complex problems with potentially very costly and far-reaching consequences.

  3. Leverage your experience with troubleshooting and resolving Quality of Service (QoS) issues.

  4. Collaborate with your teammates and the Twilio Product and Engineering teams via Slack as well as filing JIRAs to report reproducible bugs.

  5. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio.

  6. Full-Stack Javascript Tech Support experience with capabilities to troubleshoot server-side code (bonus would be either of: Node.js…

  7. A good understanding of Object-Oriented Programming (OOP) concepts.

  8. Basic understanding of SQL and query-writing skills.

Skills

TroubleshootingJavaScriptPythonReactNode.jsSQLJavaC#

Experience: Entry-level · 2+ years