Technical Support Engineer APJ

Provide timely, empathetic, and technically sound assistance to customers using YugabyteDB.

Troubleshoot and resolve technical issues involving distributed databases, cloud infrastructure, APIs, and application integrations.

Collaborate closely with Engineering, Product, and Documentation teams to ensure customer needs are addressed effectively.

Maintain detailed case documentation and follow established support processes.

Strong technical foundation in at least two of the following: databases, distributed systems, cloud platforms (AWS, GCP, Azure), Linux/Unix administration, or programming/scripting (Python…

Excellent problem-solving and analytical skills, with the ability to learn new systems quickly.

Strong communication skills — both written and verbal — to interact effectively with technical and non-technical audiences.

Proactive, customer-first mindset, with patience and persistence when resolving issues.