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Technical Support Engineer II

Job Overview

We are looking for a Technical Support Engineer to provide first-level technical support for our banking technology platforms.

Key points

  1. Provide first-level technical support to customers. Respond to inquiries, troubleshoot issues, and resolve problems in a timely and professional manner. Ensure a high level…

  2. Monitor and triage incoming support requests via various channels (phone, email, ticketing system) and prioritize them based on urgency and impact. Log and track…

  3. Diagnose and resolve basic technical issues related to banking systems, applications, and infrastructure. Utilize knowledge bases, troubleshooting guides…

  4. Documentation and Knowledge Sharing: Contribute to the creation and maintenance of knowledge base articles, FAQs, and troubleshooting guides. Document common issues, their resolutions…

  5. Hands-on experience with tools such as Postman, Kibana, Splunk, and Grafana is required.

  6. Bachelor's degree in computer science, Information Technology, or a related field.

  7. Experience in Banking /payment technologies is a plus.

  8. Contributing to the knowledge base and sharing insights with the team is an indicator of success.

Skills

TroubleshootingTicketing ToolsCommunicationCustomer SupportAPI TestingProblem Solving

Experience: Mid-level · 3–5 years · Job type: Full-time