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Technical Support Engineering Leader, Singapore, Australia, New Zealand, Indonesia

Job Overview

We’re hiring the first Technical Support Engineering leader in APAC to lead a team of Technical Support Engineers and deliver exceptional support experiences to Cursor users. In this role, you’ll guide the team in engaging directly with users, solving complex technical challenges, and leveraging learnings to build internal automations and optimize support processes.

Key points

  1. Lead, mentor, and grow a team of Technical Support Engineers through coaching, feedback, and career development.

  2. Serve as the escalation point for complex or urgent customer issues, collaborating with engineering to drive resolution.

  3. Set and monitor team goals, metrics, and processes to ensure consistent, high-quality support.

  4. Partner with Product and Engineering to advocate for customer needs and influence roadmap priorities.

  5. Drive operational excellence by improving workflows, building automations, and streamlining tooling.

  6. Champion documentation and knowledge sharing to empower both customers and teammates.

Skills

LLMsStakeholder ManagementRoadmappingCommunicationProblem Solving

Job type: Full-time