Technical Support Expert 2

Provide product support for a wide range of customer inquiries received via telephone, email, social media and chat.

Assess the nature of product or service issues and resolve a variety of complex support problems.

Log customer interactions and tag/categorize issues accordingly.

Resolve a monthly volume of tickets consistent.

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A demonstrated history of customer focus, empathy, active listening, and the ability to diplomatically address customer concerns and provide feedback.

Experience communicating complex technical issues to both technical and non-technical audiences via phone or email.

Strong, creative problem solving skills.