Vendor Performance Manager, APAC

The Vendor Performance Management team oversees a network of high-performing vendor partners, ensuring they deliver maximum value across the CBO organization.

The Workforce And Vendor Excellence team is responsible for generating supply to enable guests to book vetted local professionals directly in the Airbnb app.

You will be responsible for ensuring our vendors meet and exceed service level agreements (SLAs), drive continuous performance improvement…

This role requires a strong blend of analytical rigor, negotiation skills, and a passion for operational excellence within a global vendor network.

Proven ability to analyze large datasets, synthesize performance trends, and use data tools (e.g., Excel, Google Sheets, SQL proficiency strongly preferred) to drive decisions.

Deep working knowledge of CRM systems (especially Salesforce) and sales enablement tools (MixMax, Gong) to optimize sales processes and operational efficiency.

Deep understanding of contact center operations, quality assurance methodologies, and process improvement frameworks (e.g., Lean, Six Sigma).

Exceptional written and verbal communication skills, with the ability to present complex information clearly and influence stakeholders at all levels, both internally and externally.