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Verifications Operations Associate

Job Overview

This person will review KYC/KYB docs, run data queries and reports, manage queues and routing, troubleshoot with users, and lead large-scale migrations and grace-period deployments.

Key points

  1. We’re hiring a hands-on Verification Risk Ops Associate to support large-user special handling, migrations, and ORR activities.

  2. Plan, lead and execute large-user migrations end-to-end: coordinate technical steps, apply migration-based grace periods (AMP), monitor progress, resolve blockers…

  3. Run and interpret Hubble/SQL queries and build simple dashboards to track migration status, rejection rates/types, SLAs, and backlogs…

  4. Configure internal systems queues for migration workflows: create, update, close queues and set routing/prioritization rules to support high-volume changes.

  5. Strong English communication skills (written and verbal) with the ability to explain technical concepts to Stripe’s largest customers.

  6. Analytical Problem-Solving: Ability to synthesize large amounts of data to identify key trends and inform decisions.

  7. A quick learner who is comfortable working in-office, handling ambiguity, and prioritizing in a fast-moving environment.

  8. User-Facing Experience: Proven experience in user-facing roles, including joining customer calls to understand complex business requirements and craft tailored solutions.

Languages

English required

Skills

Stakeholder ManagementTroubleshootingCommunicationSQLData VisualizationNegotiationTicketing ToolsProject Management

Experience: Entry-level