Account Management Lead - Western Europe

Lead, coach, and develop a high-performing AM team, owning team and regional NRR performance, customer retention, and expansion goals.

Act as a player-coach: directly manage priority accounts, join key customer conversations, and model best-in-class success practices.

Lead by example in complex post-sales and renewal cycles, unblocking issues, driving adoption, and identifying expansion opportunities.

Set strategic direction for the team, aligning account manager initiatives with company goals and market trends.

Demonstrated technical acumen with the ability to upskill and enable the team — fostering confidence in navigating product capabilities, integrations…

Strong player-coach mindset: comfortable managing key accounts directly while leading others to excel in their own portfolios.

Demonstrated success in exceeding renewal, expansion, and NRR goals through effective customer engagement and strategic account management.

Expertise in CS methodologies and best practices (e.g. success planning, adoption frameworks, ROI storytelling, executive alignment).