As an AI Success Manager, you will be a trusted advisor and strategic partner to a portfolio of Glean’s strategic and enterprise customers.
Build trusted relationships with executives, business leaders, technical teams, and practitioners; understand their goals, workflows, personas, and challenges.
Help customers imagine what is possible with Glean and identify new ways AI can improve how people and teams work.
Discover and prioritize high-impact use cases, then turn them into clear roadmaps with owners, milestones, and success measures.
Own deployment readiness and lead end-to-end deployment, from technical planning and configuration through rollout, go-live, and production support.
Experience advising executives and business leaders at large or complex companies.
The ability to understand how businesses and teams work, identify where AI can help, and turn those opportunities into practical plans.
A track record of helping customers move from an undefined opportunity to a use case, deployment, adoption, and measurable results.
Experience leading change-management programs and measuring the value of technology investments.
Experience: Mid-level · 6+ years
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