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AI/ML Remote

AI Support Engineer - Toronto (Weekend Shift)

Job Overview

In this role, you’ll work directly with customers through support tickets and live calls, troubleshooting high-impact issues and resolving novel, often ambiguous technical problems in one of the fastest-moving environments in technology.

Key points

  1. Are comfortable using emerging technologies (ie. Codex, ChatGPT, OpenAI API, etc.) to script or engineer code (e.g.…

  2. Have expert-level SaaS troubleshooting skills with the ability to rapidly understand new technologies and complex concepts.

  3. Polished enterprise communication and are calm with high-stakes customers during live incident calls.

  4. Proven experience building strong relationships with customers and cross-functional partners to drive resolution to complex issues.

  5. Exceptional critical thinker and problem solver with the ability to clearly communicate complex technical issues to both customers and internal teams.

  6. Thrive in ambiguity, adapt rapidly to change, continuously learn, and proactively seek opportunities for growth.

Skills

TroubleshootingPythonTicketing ToolsProduct StrategyCommunication

Experience: Senior-level · 8+ years · Job type: Full-time

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