AI Transformation Lead, Sr. Manager

The role will connect business needs with AI and technology capabilities, ensuring solutions are grounded in how work is performed and can be successfully…

The AI Transformation Lead will partner closely with business leaders, EIT, Product Leadership, CS Standards & Activation, and other enterprise partners.

The ideal candidate combines deep business understanding, structured problem-solving, learning agility, hands-on AI fluency, and cross-functional leadership.

They can navigate ambiguity, turn emerging opportunities into practical initiatives, and drive measurable improvements in effectiveness, scalability, customer experience, and business outcomes.

Deep familiarity with client needs, frontline workflows, or functional use cases, with the ability to translate firsthand experience into meaningful transformation opportunities.

Demonstrated success leading cross-functional initiatives and delivering measurable business outcomes within a complex, matrixed organization.

Experience partnering across business, Product, and Technology teams to move initiatives from concept into implementation.

Strong business acumen, strategic thinking, and structured problem-solving, with the judgment to keep solutions grounded in business and client realities.