An Associate Customer Experience Engineer owns customer issues end-to-end, keeps unnecessary escalations to a minimum, and ensures every interaction reflects a high standard of customer experience.
Own customer issues and drive them to resolution within SLA timelines, combining structured investigation with clear, timely updates to the customer.
Investigate issues by digging into SQL, logs, API responses, database behavior, product documentation, and other diagnostic tools available.
Loop in Product and Engineering as needed, sharing the relevant technical context, investigation findings, and steps to reproduce the issue.
Keep unnecessary escalations to a minimum by building strong product and technical knowledge and resolving issues independently wherever possible.
Solid grasp of cloud technologies and core database concepts, including the basics of database administration.
Hands-on experience troubleshooting databases, applications, or integrations.
Familiarity with data warehousing, ETL, REST APIs, and webhooks.
Working knowledge of Java or another object-oriented programming language.
Experience: Entry-level · Job type: Full-time
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