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Associate Customer Success Manager - French

Job Overview

You will operate as a confident advisor — overriding agent-recommended plays where customer context demands, leading Customer Business Reviews at Director and Manager level, and translating platform outcomes into commercial impact for the business…

Key points

  1. Please note that this role requires a minimum of 2 days in-office.

  2. The Associate Customer Success Manager will own consumption and adoption outcomes across a portfolio of mid-complexity customers…

  3. You will utilize the internal AI agents that augment the role today and be ready to drive adoption of new agents as they are…

  4. You will also contribute to the practice: patterns from your accounts feed playbook development, your structured feedback improves the agent stack…

  5. You operate as a credible voice on how we work with AI — with your customers.

  6. You can explain to a Director what AI is doing on their behalf, set realistic expectations for AI reliability…

  7. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

  8. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…

Languages

French required

Skills

Stakeholder ManagementCustomer SuccessProject ManagementRoadmappingCommunicationProblem Solving

Experience: Entry-level · Job type: Full-time

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