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Cloud Native Escalation Engineer

Job Overview

As a Portworx Escalation Engineer (EE), you will need to tackle the most intricate and challenging customer issues, serving as the final support tier before escalation to development.

Key points

  1. Offer technical expertise throughout all phases of the Portworx case management process for issues encountered in the field.

  2. Provide initial code review and analysis of current issues.

  3. Resolve escalated service requests while maintaining a high level of service engagement, communication, and composure.

  4. Collaborate with customers and cross functional team members to troubleshoot and resolve escalated cases.

  5. We're looking for candidates with experience in supporting SaaS environments with a background in compute infrastructure, storage infrastructure, and container ecosystems…

  6. Technical expertise with one or more cloud providers (such as AWS, GCP, or Azure) is essential.

  7. Proficiency in Portworx, Kubernetes, Docker, Tanzu, VMware container solutions (CKA certification is required).

  8. Experience with one or more devops tools like Ansible, Chef, Puppet, Terraform is required.

Skills

KubernetesDockerTroubleshootingGoAWSAzureGoogle CloudTerraform

Experience: Senior-level · 10+ years

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