CRM MarTech & Email Ops Manager

Own daily email campaign operations: build, QA, deploy, and report across lifecycle, promotional, transactional, and triggered programs, with defined SLAs.

Design and maintain email template architecture including content blocks, dynamic content modules, and personalisation frameworks — built for speed and scalability.

Write and maintain technical coding (Liquid, HTML/CSS, AMPscript) to enable complex personalisation logic and dynamic rendering.

Own send frequency governance, suppression logic, fatigue management, and audience conflict resolution across stakeholders.

Expert-level proficiency in CRM/ Email Platform and CDP e.g.: Braze, Optimove, Sendgrid, Segment CDP, or similar.

Liquid, HTML, CSS for email template development and dynamic content logic.

Strong SQL skills with the ability to query complex datasets, build audience definitions, and self-serve analysis.

Proven ability to leverage AI tools to accelerate production and problem-solving — this is a must.