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Digital Marketing On-site

CST - Associate - Social CST

Job Overview

Candidate has to handle concerns and complaints raised by the customers on day-to-day basis on multiple social media platforms and make sure the daily task is being closed within the defined TAT with good customer experience. Supervise all aspects of social media interaction between customers and the company, and ensure a positive customer service experience.

Key points

  1. High level of drive, initiative, and self-motivation.

  2. 1+ years’ experience in social media escalations management.

  3. Ensure brand consistency in copy through tone, voice, and terminology.

  4. Resolving day-to-day queries of the merchants via chat/call.

  5. Oversee day-to-day management of campaigns and ensure brand consistency.

  6. Developing and implementing a timeline to achieve targets.

  7. Previous experience in team handling Chat/email Support.

Skills

Social MediaCampaign ManagementCustomer SupportProblem Solving

Experience: Entry-level · 1+ years · Job type: Full-time

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