Glean is seeking a Customer Advocacy Manager to join our Marketing Team and help build a world-class customer advocacy engine. As a Customer Advocacy Manager, you’ll partner closely with Sales, Customer Success, Product Marketing, and Comms/PR to support our reference request desk, support the production of compelling customer stories, coordinate speakers for events, and drive…
Support intake, qualification, and fulfillment of sales and marketing reference requests; uphold SLAs and provide clear status updates to stakeholders.
Maintain accurate referenceability, approvals, and logo rights; coordinate with customer Comms/PR and Legal to ensure compliance.
Storytelling and content production.
Assist in sourcing, scoping, and delivering customer stories across formats: written case studies, customer films, fireside chats, blog quotes, and social snippets.
Excellent project coordination, organization, and attention to detail across multi‑stakeholder projects.
Strong interviewing and writing skills; able to turn raw inputs into clear, outcome‑driven narratives.
Confident, concise communicator with internal and customer stakeholders.
Google Workspace; Salesforce; project tools (e.g., Asana); comfort with spreadsheets and light data hygiene.
Experience: Mid-level · 4+ years
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