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AI/ML Hybrid

Customer Reliability Engineer

Job Overview

When no fire is burning, you work with Product Engineering and our platform teams to build the capabilities that make the next fire cheaper or unnecessary: telemetry pipelines that correlate signals across the customer base, detectors that fire before a human…

Key points

  1. Rapid incident response and root cause analysis.

  2. Own the most complex, high-severity customer issues end-to-end, from first signal through confirmed resolution.

  3. Lead deep-dive debugging across the full stack: edge, network, DNS, transport, APIs, application, customer-side configuration.

  4. Reproduce defects, validate fixes with Engineering, and confirm customer-side resolution.

  5. Strong foundation in networking and security.

  6. OSI model, IPv4/IPv6 addressing, subnetting, routing, switching.

  7. DNS, HTTP/S, TLS/SSL, SMTP, SNMP, NTP.

  8. BGP, OSPF, including path selection and route propagation.

Skills

Customer SupportInterviewingCommunicationPythonJavaScriptSQLHTMLAWS

Experience: 5+ years

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