Customer Resilience Manager

This role will be responsible for managing specific account(s) experience through strong relationship building and technical knowledge.

Works as the POC, driver and customer advocate for major projects and escalations while leveraging cross-functional relationships to maintain and enhance customer confidence in…

Goal is to provide an industry leading customer experience for Rubrik customers in both a proactive and reactive manner.

Become familiar with account background, key stakeholders and their expectations of Rubrik.

Has proven experience with Escalation management, Proactive management and account management skills.

Has both technical and functional expertise with CRM systems (salesforce preferred).

Has excellent communications skills, including verbal, written and presentation skills with the ability to write customer facing updates and root cause documents in a…

Quickly understands the business issues and data challenges of global Customer Support Organizations.