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Customer Solutions Architect (NYC)

Job Overview

The Customer Solutions Architect (CSA) is the primary post-sales technical owner for our existing customers, helping them get the most value from the combined Fivetran and dbt platform.

Key points

  1. Own post-sales technical engagement across a portfolio of assigned Commercial and Enterprise accounts.

  2. Drive adoption, optimization, and ongoing usage of the platform, moving customers from initial deployment to sustained, scalable success.

  3. Educate customers on new products and features as they launch, and on existing capabilities they may not be using.

  4. Deliver enablement sessions, workshops, and best-practice guidance.

  5. Strong ability to own and drive customer outcomes after the sale, including adoption, renewal, and expansion.

  6. Solid technical background, with experience designing scalable data architectures, a firm understanding of modern data warehousing and the analytics stack, and SQL proficiency.

  7. Ability to translate business objectives into technical solutions and measurable outcomes.

  8. A proactive, self-sufficient, and highly organized approach to managing multiple accounts.

Skills

Fivetran, dbt platformInterviewingSQLStakeholder ManagementRoadmappingSnowflakeDatabricksRecruiting

Experience: Entry-level · 2+ years

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