As a Customer Success Associate, you will focus on the long term strategic relationship with our customers, drive adoption, and identify growth opportunities across a high volume of Datadog customers to ensure successful product use and retention.
Identify target opportunities, manage the full sales cycle and proactively build strategic relationships with customers and focus on retention.
Manage requests from your book of business such as but not limited to technical support escalations, billing questions…
Pivot account management strategy based on different customer requirements and needs seamlessly and efficiently.
Act as an advisor to customers to ensure they’re leveraging the solution effectively.
Customer-minded, always trying to provide the most value possible.
Driven and motivated by a career in sales with a strong desire to grow a career in Customer Success.
A strong communicator (written and verbal) with excellent attention to detail.
Experienced in independently negotiating contract terms and overcoming pricing objections for up-sell/cross sell activities.
Experience: Entry-level · 2+ years
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Pasig City, 00, PhilippinesAsia-Pacific
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