Majors Customer Success Manager (Asset Management)

Lead implementation and transformation programs. Assess customer goals and current workflows, identify valuable use cases and build plans with clear milestones…

Drive change in how lawyers work. Partner with lawyers and customer leadership to embed Harvey into everyday practice. Develop champions…

Own your customer portfolio. Set account strategy and use adoption data, stakeholder feedback and business impact to assess progress and direct the next phase…

Advise executives and align stakeholders. Build relationships with senior partners, General Counsel and innovation, technology and operations leaders. Lead discussions about investment and progress…

A track record of turning business goals into executable plans and managing multiple work streams through delivery, with clear ownership of timelines…

Experience helping organizations adopt new technology and change established ways of working. You understand that successful implementation requires both a working solution and people…

The ability to earn credibility with senior executives and work directly with end users, moving comfortably between strategic discussions and hands-on execution.

Strong analytical and commercial judgment, with the ability to assess customer value, uncover renewal considerations and identify retention risks early.