Customer Success Leader, Southern Europe & DACH

Develop and implement strategic improvements to drive scalable strategies and playbooks, ensuring a systematic approach to all stages of the customer journey…

Inspire and mentor your team, elevating their capabilities to become strategic partners through influencing and advising decision makers and fostering customer advocacy.

Own Retention: introduce processes and early warning systems to reduce churn, mitigate risk, and ensure we are multi-threaded within customer accounts.

Ensure we develop a feedback flywheel, turning customer insights into meaningful product enhancements and service optimizations.

You are a natural leader, with a proven background in leading high performing customer success teams within late-stage or post-IPO Enterprise SaaS organizations…

Expertise in designing and executing customer success strategies that foster adoption, reduce churn, and promote expansion.

A leadership style characterized by empathy, with a proven track record in team development through hiring, coaching, and fostering talent.

Outcome-Oriented: Exceptional ability to drive results through owning strategic initiatives, KPI reporting, and adept at navigating complex customer scenarios.