As a Customer Success Manager, your role is to ensure the success of our Asia customers in businesses, governments and higher education by serving as a trusted advisor and guiding them towards their desired outcomes.
Own strategic relationships with assigned customer accounts through a combination of remote & on-site engagements.
Be a trusted advisor to the customers to help them derive value from their investment in Coursera and own Customer Executive relations via executive…
Help customers drive high utilization of the Coursera platform by conducting regular cadence meetings with admins…
Share accountability with the Sales team for ensuring customer retention and expansion.
Experience in driving customer retention results, customer health metrics and driving value.
Experience increasing utilization metrics within assigned accounts.
Proven results with driving expansion/growth and renewal rates.
8 + years of account management/sales/customer success experience.
Experience: Senior-level · 8+ years
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Pasig City, 00, PhilippinesAsia-Pacific
Remote · New YorkNorth America
Customer Success Manager - Asia · Coursera
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