Customer Success Manager, Beneficial Deployments EMEA

Work as a pod with your Account Executive and Applied AI counterpart, building shared territory and success plans.

Drive activation and adoption across your portfolio, using your judgment to match the engagement model to what each customer most needs.

Use your knowledge of each customer and of regional nuances to plan usage proactively, understanding current and future consumption and adoption and how they…

Build trusting relationships with nonprofit leaders, program teams, and IT staff to understand their mission, goals, and capacity.

Experience working as part of an account team alongside sales and technical counterparts.

Experience managing high-touch strategic accounts and designing one-to-many programs (cohorts, webinars, user communities, or similar), with the judgment to know which a customer needs.

A track record of driving activation and adoption of new technology, including change management in organizations with limited technical capacity.

Experience driving success across both consumption-based and seat-based business models.