Customer Success Manager, Enterprise

You'll work from our Shanghai office five days a week.

Experience supporting enterprise or large-scale customers, with the ability to manage complex relationships and multiple stakeholders.

Strong understanding of cross-border payments, financial operations, or related customer workflows.

Ability to identify customer needs and pain points, develop practical solutions, and uncover opportunities for business growth.

Strong data collection, analysis, and interpretation skills, with attention to detail and sensitivity to operational signals.

Clear, confident communication skills across internal and external stakeholders.

A proactive, results-driven approach, with strong logical thinking, resilience, and the ability to work effectively under pressure.