As a Customer Success Manager, you’ll work directly with our larger customers to help them get the most value from the Figma Weave platform.
Manage the adoption journey for a portfolio of large, commercial and enterprise customers.
Understand customer goals and success metrics, and use product data to inform proactive engagement strategies.
Share best practices, use cases, and product expertise to help teams unlock the full value of Figma Weave.
Build trusted relationships with stakeholders across roles and departments; from individual contributors to senior leaders.
Excellent communication skills, with the ability to connect with a wide range of customer personas.
Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.
4+ years of experience in Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS.
Experience: Mid-level · 4+ years
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Pasig City, 00, PhilippinesAsia-Pacific
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