As a Mid Market Customer Success Manager at Harvey, you will own value realization for customers, helping to define the future of legal work at top enterprises and leading law firms.
Integrate Harvey into customer workflows, guide administrators with data-backed best practices, ensure optimal use of our AI solutions.
Champion the power of Harvey as you meet with end users and position Harvey as essential to strategic legal work.
Navigate complex organizations as the primary contact, foster champions, engage executive buyers, and build loyal Harvey advocates.
Align with customers on adoption rates, measurable value, and positive AI experiences to ensure customer value realization and ROI.
Ideal candidates for the Mid Market CSM role at Harvey can demonstrate comfort and experience with the following qualifications.
Adapting seamlessly in the face of high-speed change and growth.
Strategic planning, revenue-based prioritization.
Managing a high volume of customer-facing projects and timelines.
Experience: Mid-level · 3–4 years · Job type: Full-time
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