As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across DACH helping them harness the full potential of all our Claude capabilities - API, Claude for Enterprise, and Claude Code.
Build trusting, strategic relationships with key DACH customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.
Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to…
Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning…
Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both consumption-based (API) and seat-based (Claude for Enterprise / Claude Code) products to…
Experience driving success across both consumption-based and seat-based business models, with understanding of different expansion levers and success metrics for each.
Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
Experience explaining and demonstrating technical products to various audiences.
Strategic mindset to identify growth opportunities and translate them into actionable expansion plans.
Experience: Mid-level · 6+ years
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