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Customer Success Manager-NAM

Job Overview

As a Customer Success Manager, you will be responsible for activation, onboarding & retention of customers.

Key points

  1. Timings: 5pm IST to 2am IST.

  2. Leverage your deep product expertise and understanding of our customer’s business goals to lead adoption and enablement activities.

  3. Develop a program plan with measurable goals, a clear governance structure, and agreed-upon metrics of success.

  4. Lead workshops and complex deployment projects involving multiple senior stakeholders.

  5. Excellent presentation, organizational, and communication skills (both written and verbal).

  6. Ability to facilitate workshops with C-level executives and senior stakeholders on governance and operating models, business adoption techniques, the product vision & roadmap.

  7. Team-first mentality & growth mindset are a must.

  8. Brilliant teammates—Work with some of the sharpest minds in legal tech.

Skills

Customer SuccessStakeholder ManagementRoadmappingRecruitingCommunication

Experience: Mid-level · 3+ years · Job type: Full-time

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