You will bring great organizational skills, product knowledge and project management, as well as a high degree of empathy to ensure the customer’s satisfaction with Druva’s services. You'll do this while tracking, analyzing and communicating key metrics and business trends (such as deployment, adoption and business reviews) as they relate to the global Customer Success strategy.
Advocate for and represent the voice of the customer internally.
Do technical reviews of customer infrastructure and make recommendations that will help customers to use our products optimally.
Work with your account teams to plan and execute long-term account plans to facilitate retention and growth via product and new business unit expansion.
Manage the proactive customer life cycle leading to a high rate of renewal and growth.
Proven track record of meeting and exceeding targets.
Understanding of Enterprise SaaS business motions and customer lifecycle.
Proven ability to develop working relationships at all levels of management, both inside your company and within your customer accounts.
Experience with sales, project management, account portfolio planning and prioritization.
Experience: Mid-level · 4+ years
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