As a Customer Success Manager, you’ll work directly with some of our largest customers to help them get the most value from the Figma platform.
Manage the adoption journey for a portfolio of large, strategic customers.
Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery.
Document proactive engagement strategies as part of high quality, bespoke enablement plans.
Share best practices, use cases, and product expertise to help teams unlock the full value of Figma.
Excellent communication skills, with the ability to connect with a wide range of customer personas.
Strong product knowledge and a customer-first, consultative approach to solving challenges and driving adoption.
A track record of driving impactful outcomes, adapting to evolving customer needs, and collaborating effectively with cross-functional teams.
This role will focus on supporting customers using our product in Latin America, written and spoken fluency in Portuguese, Spanish and English is required.
Experience: Mid-level · 4+ years
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