Customer Success Manager

You will own consumption and adoption outcomes across a smaller portfolio of higher-ACV, more complex customers…

You set the play under ambiguity.

You recognize when to escalate and when to decide.

You utilize the full internal agent stack with expert fluency, lead more tailored Customer Impact Plan engagements with your accounts…

Beyond your portfolio, you shape how the CSM practice runs locally.

You contribute to playbook development.

Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and…

To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party…