As a Customer Success Manager, you are the trusted advisor helping a high volume of customers navigate their journey on MongoDB using proactive, scalable engagement strategies initiated by health signals and journey milestones.
Account & Portfolio Management.
Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability…
Maintain meticulous hygiene in internal systems to ensure a single source of truth for customer insights and accurate territory analysis. Leverage AI-driven tools to…
Internal Collaboration & Customer Advocacy.
Amplify the voice of the customer within MongoDB, leveraging customer insights to inform MongoDB’s product roadmap and coordinate across Sales, Product, Services, Support…
Excellent verbal and written skills with the ability to influence technical and business outcomes.
Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation…
Experience: Mid-level · 5–7 years
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Pasig City, 00, PhilippinesAsia-Pacific
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Customer Success Manager (Scaled) · MongoDB
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