As a Customer Success Manager, you are the trusted advisor helping customers navigate their journey on MongoDB.
Proactively identify risks and ensure deployment health by advising on best practices and operational strategies. Deliver optimal solutions to critical customer challenges…
Conduct comprehensive customer business reviews, analyzing technical health and operational performance while translating insights into value-based outcomes. Partner with technical and business leaders to…
Own elements of the account plan that drive customer maturity and lifetime value, retention, and revenue realization. Proactively manage a portfolio of customers across…
Track and report progress against key business outcomes, forecast revenue retention and realization to senior leadership for business predictability…
Excellent verbal and written skills with the ability to influence technical and business outcomes.
Bachelor’s degree in Computer Science, STEM, or equivalent technical work experience.
Relevant Experience: 5 to 7+ years in a technical customer-facing role (e.g., Technical Customer Success, Solutions Architecture/Engineering, Professional Services/Implementation…
Accountability: 3+ years experience being accountable for customer health and revenue realization for a defined book of business for Enterprise/High Tech customers.
Experience: Mid-level · 5–7 years
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