As a Customer Success Manager at Anthropic, you'll be the strategic partner and trusted advisor to our most complex customers across Japan, helping them harness the full potential of all our Claude capabilities: API, Claude for Enterprise, and Claude Code.
Build trusting, strategic relationships with key Japanese customer decision makers to understand their business and objectives, identifying opportunities for optimization and expansion.
Become an expert in Anthropic's products across API, Claude for Enterprise, and Claude Code, understanding the technical nuances and best practices for each to…
Leverage your deep knowledge of the customer and regional nuances to proactively drive usage planning…
Monitor usage patterns and identify optimization opportunities, proactively addressing underutilization across both our consumption-based and seat-based products to drive full value from contracted commitments.
Experience in customer-facing roles (Customer Success, Consulting, Solutions Architect, Solutions/Functional Consultant, Success Engineer or similar).
Technical fluency with ability to understand and articulate AI/ML concepts, API integrations, and software implementation patterns.
Experience explaining and demonstrating technical products to various audiences.
Strong project management skills and ability to manage multiple customer relationships.
Experience: Mid-level
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Pasig City, 00, PhilippinesAsia-Pacific
Remote · New YorkNorth America
Customer Success Manager · Anthropic
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